M20 Voted England’s Worst Route By Drivers

The M20 was recently voted England’s worst motorway in a survey of 8,000 motorists. The route has undergone two-years of major roadworks as part of a £92million conversion to a ‘smart’ motorway, which was completed in March.

The upgrade, which covers the stretch of road between junctions 3 and 5 has created headaches for regular users of the motorway, with speed restrictions in place and large traffic jams causing anger amongst commuters. The poll showed that only 63% of drivers were satisfied with their last journey on the M20, which falls four places below the M25 on the list of worst routes in the country.

The M23, which connects Gatwick Airport with the capital, was given the second lowest satisfaction rating at 64 percent.

The Transport Focus poll of 8,000 motorists between April 2019-March 2020, has also shown that the M11, which runs from London to Cambridge is the best motorway route, with an overall satisfaction score of 92% in terms of safety and journey times.

The poll also suggested that overall motorist satisfaction with the management of roadworks across all motorways and major A roads, which is the responsibility of Highways England, was just 68%.

England’s motorways (ranked best to worst by % satisfaction score)

M11: 92% M56: 86% M25: 75%
M40: 91% M65: 83% M27: 74%
M61: 89% M62: 83% M4: 70%
M3: 88% M5: 82% M23: 64%
A1 (M): 87% M1: 82% M20: 63%

Transport Focus chief executive Anthony Smith said: “In the 12 months before the coronavirus lockdown, more than three out of four drivers were satisfied with their journey on England’s motorways and major A roads but some roads score much better than others.”

“As drivers return to the roads it is vital that management of roadworks is looked at. ‘With just 68 per cent of drivers satisfied this is clearly an area for Highways England to keep focusing on. ‘Our research shows that if you’re happy with journey time, you’ll be happy with your journey overall. That’s an important message for Highways England as traffic starts to get back to pre-lockdown levels.”